Shipping Policy

At Polar Fitbit Shop, we’re committed to delivering professional-grade fitness equipment to athletes worldwide with the same dedication you bring to your training. Our shipping and returns policies are designed for clarity and convenience, ensuring you can focus on your fitness journey with confidence.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after shipment
• Free Shipping (orders over $50): Delivered via EMS within 15-25 business days after shipment

Returns & Exchanges

Eligibility

We accept returns and exchanges within 15 days of delivery date, provided:

• Item is unused and in original packaging with all tags and accessories
• Proof of purchase is provided (order number or receipt)

Return Process

1. Submit Return Request
   Email [email protected] with:
   • Your order number
   • Product name and reason for return
   • Photos of the item (if applicable)
2. Receive Authorization
   Our team will respond within 48 hours with:
   • Return authorization number
   • Shipping instructions
   • Return address: 107 West Canton Circle, Springfield, US 01104
3. Ship Your Return
   Package the item securely in its original packaging and include:
   • Return authorization number
   • Copy of your order confirmation

   Note: Customers are responsible for return shipping costs unless the return is due to our error.

Exchange Process

Follow the same steps as returns, specifying in your email that you’d like an exchange. We’ll process your exchange once we receive the original item.

Refund Process

• Processing Time: 3-5 business days after we receive your return
• Method: Refunded to your original payment method (Visa, MasterCard, JCB, PayPal)
• Deductions: Original shipping costs are non-refundable

Damaged or Defective Items

If you receive damaged or defective equipment (like our adjustable dumbbells or bench press racks):

1. Contact us immediately at [email protected]
2. Provide photos of the damage/defect
3. We’ll arrange for a replacement or refund and cover all associated costs

International Returns

For our global customers (excluding some Asian and remote areas):

• Follow the same return process
• You’re responsible for return shipping costs and any customs fees
• Refunds will be processed in USD

Need Assistance?

Our athlete support team is ready to assist with your shipping, return, or exchange:

• Email: [email protected]
• Address: 107 West Canton Circle, Springfield, US 01104

We appreciate your trust in Polar Fitbit Shop for your professional fitness equipment needs. Our policies reflect our commitment to quality – just like our competition-grade gear.