Welcome to Polar Fitbit Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium fitness equipment, shipping policies, and customer service. As performance-driven athletes ourselves, we understand the importance of clear information when building your ideal training setup.

Product Questions

Q: What types of fitness equipment do you specialize in?
A: We focus on professional-grade strength and conditioning equipment including barbells, adjustable benches, bodyweight training gear, and smart fitness technology. Our products are designed for serious athletes who demand competition-level quality.
Q: Are your products suitable for home gyms?
A: Absolutely! While our equipment meets professional standards, many items like our adjustable dumbbells and compact bench press racks are perfect for home training spaces. We carefully select products that balance professional quality with space efficiency.
Q: Do your products require assembly?
A: Most of our heavy-duty equipment requires some assembly. Detailed instructions are included with each product, though please note tools are not provided. For complex items like belt squat machines, we recommend professional assembly if you’re not experienced with fitness equipment setup.

Shipping & Delivery

Q: How long does shipping take?
A: We process all orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
  • Standard Express (recommended): 10-15 days after dispatch via DHL/FedEx
  • Free Economy: 15-25 days after dispatch via EMS (for orders over $50)
Q: Do you ship worldwide?
A: We ship to most countries globally, excluding some Asian regions and remote locations. During checkout, our system will automatically confirm if we can deliver to your address.
Q: How is my heavy equipment packaged for shipping?
A: All items receive industrial-grade packaging protection. Barbells and metal equipment are wrapped in protective materials and secured in reinforced boxes, while benches and larger items are crated when necessary.
Q: Will I need to pay customs fees?
A: International customers may be subject to customs fees depending on their country’s regulations. These fees are the responsibility of the recipient. We include all necessary commercial invoices with international shipments to facilitate smooth customs clearance.

Returns & Warranty

Q: What is your return policy?
A: We offer a 15-day return window from the date of delivery. Items must be in original, unused condition with all packaging intact. Please contact us at [email protected] to initiate a return.
Q: What if my item arrives damaged?
A: Please inspect packages immediately upon delivery and note any visible damage on the carrier’s delivery receipt. Contact us within 48 hours at [email protected] with photos of the damage, and we’ll arrange a replacement or repair.
Q: Do you offer product warranties?
A: Most of our professional equipment comes with manufacturer warranties ranging from 1-5 years depending on the product. Specific warranty information is included with each product’s documentation.

Payment & Account

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Q: Can I create an account to track my orders?
A: Yes! Creating an account lets you track current orders, view order history, and save your shipping information for faster checkout on future purchases.

Customer Support

Q: How can I contact customer service?
A: Our athlete support team is available via email at [email protected]. We typically respond within 24 business hours.
Q: Where is Polar Fitbit Shop located?
A: Our headquarters and warehouse are located at:
107 West Canton Circle,
Springfield, US 01104

Didn’t find the answer you need? Our athlete support team is ready to help at [email protected]. At Polar Fitbit Shop, we’re committed to helping serious athletes get the equipment they need to perform at their best.